1. About Retaint
Retaint (“we”, “us”, or “our”) is a customer engagement and marketing automation platform that helps businesses manage customer relationships, unify data, and deliver personalised communication across channels through real-time insights.
We are committed to protecting your privacy and handling your personal data responsibly.
2. Scope of this Policy
This Privacy Policy explains how we collect, use, store, process, and protect personal information when you interact with the Retaint platform (“Platform”) or our services.
This Policy applies to:
- Website visitors
- Customers and prospective customers
- End users of our customers
- Job applicants and partners
This Policy applies only to Retaint and not to third-party services or platforms that we do not control.
3. Our Role in Data Processing
Depending on how you interact with Retaint, we may act as:
- Data Controller
When we collect data directly (e.g., website forms, account creation, hiring), we determine how and why data is processed. - Data Processor
When we process data on behalf of our customers (e.g., customer engagement campaigns), we act only on their instructions.
4. Legal Basis for Processing
We process personal data based on:
- Contractual necessity
To provide our services, manage accounts, and fulfil agreements. - Consent
Where required (e.g., marketing communications, cookies, event registrations). - Legitimate interests
To improve our platform, prevent misuse, and manage business operations. - Legal obligations
To comply with applicable laws, regulations, or legal processes.
5. Data We Collect
5.1 Data We Collect Directly (as Controller)
We collect only the information necessary for business purposes, such as:
- Name, email address, phone number
- Company details
- Job-related information (for applicants)
- Information submitted via forms (demo requests, contact forms, webinars, etc.)
We may also collect limited information from public sources or partners where permitted.
5.2 Data We Process on Behalf of Customers (as Processor)
Our customers may use Retaint to collect and process end-user data, including:
- Name, email address, phone number
- Engagement data (messages viewed, clicks, actions taken)
- Device and usage data (IP address, device type, operating system, location data)
This data is controlled by our customers, and we process it strictly as per their instructions.
6. Use of Information
We use personal data to:
- Provide and improve our platform and services
- Manage accounts and customer relationships
- Enable analytics, segmentation, and engagement campaigns
- Communicate updates, offers, or relevant information
- Ensure security, prevent misuse, and comply with legal obligations
7. Messaging & Communication
Our customers may use Retaint to send communications such as email, SMS, push notifications, or messaging platform campaigns.
Customers are responsible for:
- Obtaining user consent
- Managing opt-outs and preferences
- Ensuring compliance with applicable laws
Retaint does not control or take responsibility for the content or legality of such communications.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Analyse usage and trends
- Improve website performance
- Personalise user experience
You can control cookie preferences through your browser or our cookie settings.
For more details, please refer to our Cookie Policy.
9. Sharing of Information
We may share personal data in the following cases:
- Service providers
With trusted partners who help us operate the platform (e.g., hosting, analytics), under strict confidentiality obligations. - Legal compliance
Where required by law, regulation, or legal request. - Business transfers
In case of mergers, acquisitions, or restructuring. - Aggregated data
We may share anonymised, non-identifiable data for analytics or research purposes.
We do not sell personal data to third parties.
10. Data Security
We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse.
However, no system is completely secure, and we cannot guarantee absolute security.
11. Data Retention
We retain personal data only for as long as necessary to:
- Provide our services
- Meet legal and regulatory requirements
- Resolve disputes and enforce agreements
Retention periods may vary depending on the type and purpose of data.
12. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict or object to processing
- Withdraw consent
- Request data portability
To exercise your rights, you can contact us at:
support@retaint.com
13. End User Requests
If you are an end user of a business using Retaint, please contact that business directly for any data-related requests.
We will assist our customers in fulfilling such requests where required.
14. Third-Party Services
Our platform may include links or integrations with third-party services.
We are not responsible for their privacy practices, and we recommend reviewing their policies separately.
15. Children’s Privacy
Retaint is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children.
16. International Data Transfers
Your data may be processed or stored in locations outside your country of residence.
Where applicable, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
17. Updates to this Policy
We may update this Privacy Policy from time to time.
Any changes will be reflected on this page with an updated effective date. Continued use of our services indicates acceptance of the updated Policy.
18. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, please contact:
Company: Retaint
Email: support@retaint.com